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Investment School

Common Problem

  • How to open a real account?

    Investors can open a real account through the "Register" button at the bottom of the official website homepage.

    For the Introduction of Account Registration, please click"Margin Trading"-"Account Registration" on the right menu.

  • What is the difference between a demo account and a real account?
    • 1、The risks are different: the demo account does not need to bear any risks, and the real account needs to bear all the risks derived under any circumstances.
    • 2、The simulated funds are different: the simulated account will have different amounts of simulated funds that can be used to simulate the order operation, but the real account is operated with real funds.
    • 3、The trading method is different: the telephone trading system can not be used for the simulated account, and the telephone trading system can be used for the real account.
  • What information is required to open a real account?

    In order to protect the safety of customers' funds, the front and back photos of the personal ID card and bank card photos are required when opening an account, and the customer himself needs to upload the above photos on the account opening page. In addition, customers need to tell us a real-named mobile phone number and usual email address, which will be used to receive confirmation notifications related to account opening.

  • What if the customer loses their account password?

    Please contact our online customer service in time, they will help you retrieve the account login or passwords.

  • How do I deposit funds into my account?

    Learn to deposit, please log into your portal account and then see our tutorial.

  • How do I withdraw funds from my account?

    Learn to withdraw, please log into your portal account and then see our tutorial.

  • I get the following error message: " Invalid Account /Authorization failed", what does this mean?

    Please ensure that you have entered your correct login details.
    Reminder: The login password for MT4 is different from the one you log into account management system (AMS).

  • I cannot open new orders, why is that?

    Please check whether your MT4 is online. If you are still not able to open a "New Order" or the "New Order" button is inactive, please send a screenshot to our customer service.

    Reminder: When the market is closed, you can neither open nor close an order.

  • Where is the best place to trade GOLD, what?

    When choosing a trading platform, investors must consider the qualification and strength of the platform they choose, this is essential to your fund safety.

  • How to ensure account security?

    Please take good care of your password to avoid losses on your account.

  • Trading hours of precious metal products

    Except for market holidays, the trading hour starts from Monday morning 07:00 to Saturday morning 03:00 (GMT+8) during US Summer Time, and from Monday morning 08:00 to Saturday morning 03:30 (GMT+8) during US Winter Time. (Subject to Change).

  • How much Gold am I trading?

    International precious metals generally use ounces as the unit of weight. One lot of contract represents 100 ounces of gold, which is of 3.11 kilograms (1 ounce = 31.1035 grams).

  • What is Forced Liquidation?

    "Position" refers to the asset you are holding; "Closing a position" refers to reverse actions in the opposite direction which aim to end the original position; "Compulsory liquidation" refers to the risk of the margin level reaching a critical point after leverage, the position will be automatically closed.

    Please log in to the MT4 trading system to check the maintenance margin level of each trading product to know when the forced liquidation will occur.

  • What is spread?

    The spread is the difference between the buying price and the selling price. When the financial service provider quotes the price, the bid price will be higher, and the selling price will be lower. The middle price difference is their profit. Prestige buys and sells The bid (spread) is floating, and the spread (spread) will vary according to market conditions.

  • What software do I use?

    MetaTrader 4 (MT4) has become a commonly used international trading system with its simple design, excellent user interface and built-in functions.

  • Impact of NFP on Gold?

    The Non-agricultural employment is calculated by the change in employment for the previous month, excluding those in the farming industry. Since it is particularly important in determining trends related to economic growth and inflation, it is necessary to analyze it. Generally speaking, if the number of non-agricultural employment increases, it will be understood that the economy is growing. However, if the actual figure is different from the forecast, this will often shake the market. Therefore, understanding this data helps to develop trading strategies.

    The NFP is generally published on the first Friday of the month at 8:30 a.m. (Eastern time) by the U.S. Bureau of Labor Statistics.

    https://www.bls.gov/schedule/news_release/empsit.htm

  • How do initial margin and maintenance margin differ?

    Initial margin is the margin required to open a position; Maintenance margin is a continuous requirement for margin, that is, the lower limit of the cash that the account must have during the period of the position; Margin level is usually expressed as a percentage, this is to divide the equity of the account by the used margin. When the margin level drops to the lower limit required by the broker, this is when forced liquidation execute.

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